The telus billing support Diaries

The telus billing support Diaries

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• At this point, I feel I'm becoming misled and mistreated. Despite multiple calls and escalations, I nonetheless do not have clarity on my savings or a good resolution to my issues.

• I was bounced amongst numerous brokers, my phone calls were disconnected, And that i gained inconsistent details concerning my agreement and bargains.

@Oleginza Wrote: I called Telus CS at 8.55AM Mountain time they usually hanged up on me, expressing which i must get in touch with for the duration of "standard Office environment hrs". Is that this for actual?

Basically style the details of one's inquiry inside a information and it will be despatched into a human agent. Messaging here is asynchronous (non-Reside), so you can close the app or go about your day while the agent performs to getting you a resolution.

How do I discover that human being.  I feel I'm likely into a new billing cycle and I happen to be managing in circles for months

I know it is extremely irritating since I'm in exactly the same problem, even though it is about the Television set sign that has been missing. 

  I wasn't telling but trying to speak to him nonetheless he obtained mad and hung up.  That is preposterous and extremely Terrible customer service.  I might be pulling my two traces from Telus . If Here is the customer service people are having from a reps than you should source it in other places.  I have already been with Telus for approximately fourteen decades and it's really unfortunate that it's come to this . Considering these threads and comments left by Many others it seems I'm not the only one.  

I have already been calling and calling Telus and had a chat With all Telus customer service the AI that didn't seem to be to comprehend what I had been inquiring.

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Thank you for your personal notice to this issue. I stay up for a prompt and satisfactory resolution.

I would like a contact from somebody that has some conclusion creating power on how I can close my accounts and be performed with Telus.  

The TV signal has become misplaced considering that Friday, September twenty seventh and also the technician who confirmed up yesterday,  September 30th could not fix the challenge after altering the Television set cable box and cable. I had been educated that the world wide web Modem should be modified also, but he didn't have it.

Looks like all we could do now could be air our grievances with a general public forum within the hopes of someone ready of authority can actually do a thing about it.  

I used to be ultimately specified scenario variety 21911243 and told that a supervisor would get in touch with me again in two hrs, which did not happen. Rather, I was knowledgeable which i required to wait around 24 hrs.